WhiteCoat (www.whitecoat.com.sg) is a regional digital healthcare provider founded and headquartered in Singapore, offering on-demand telemedicine services and other services through innovation and data-driven technology. WhiteCoat’s core services include primary care tele-consultations, chronic disease management, health screening services and home-based medical services. As a digital healthcare leader, WhiteCoat partners global insurance giant, AIA, large conglomerates and other government, and financial organisations to spearhead the way for wider access to affordable healthcare across the Southeast Asia region.
What We are Looking For
Are you an individual who is independent, self-motivated and passionate about healthcare? Are you keen to take your career to the next level? We are looking for a Patient Care Executive to join our Operations team as the digital face of WhiteCoat. You will be our ambassador and go-to expert for all things related to our services, to ensure a pleasant and seamless healthcare experience for our users.
We offer you the opportunity to be part of a multi-functional and dynamic team that prioritises service quality and patient experience. Joining us should appeal to you not just because we respect and value our employees but because we are a place where passion and dedication are rewarded with opportunities for professional and personal growth.
You will be expected to:
- Provide personalised support to users via emails and calls
- Troubleshoot basic app issues preventing users from accessing our services
- Collaborate closely with both internal and external stakeholders to resolve patient-related queries
- Uphold a professional image when communicating with users at all times
Our ideal candidate:
- Holds a Degree or Diploma - we welcome fresh graduates who are willing to learn the ropes
- Is open to working non-standard shifts (including weekends and public holidays)
- Has a strong command of English, with excellent written and verbal communication skills
- Prioritize providing quality service to our users over chasing case closures
- Pays attention to detail to ensure our users’ issues are understood and resolved efficiently
- Is a proactive learner who can work well with teammates, as well as without supervision
You will also get to enjoy the following:
- Healthcare and insurance benefits
- Incentives for good individual and team performances
- Family Care Leaves/ Birthday Leaves and incremental annual leaves every year up to 18days.
