We are seeking a proactive and detail-oriented Executive to support our Call Centre Shared Service operations. In this role, you will assist the Manager in driving performance and service quality across our call centres through call and email audits and patient feedback. You will identify tasks and processes that can be improved and automated by leveraging technology. A key deliverable will be driving the usage of our Customer Relationship Management system.
Key Responsibilities:
- Conduct call and email audits to ensure service quality.
- Analyze patient feedback to identify areas for improvement.
- Identify opportunities to improve and automate tasks/processes using technology.
- Ensure proper and systematic documentation of Call Centre work processes.
- Develop Robotic Process Automation (RPA) to automate work processes.
- Participate in workgroups to drive change and enhance workplace satisfaction.
Requirements:
- Bachelor’s degree in computer science or related fields.
- Experience in automation tools such as Blue Prism and UiPath is advantageous.
- Passion for boosting efficiency through streamlining and automating work processes to drive productivity.
- Strong communication and interpersonal skills.
- Systematic approach with a high degree of initiative.
- Collaborative and able to work in a dynamic, fast-paced, and diverse environment.
- A team player who enjoys working with people.
If you are passionate about enhancing service quality and driving efficiency through automation, we would love to hear from you. Apply now to join our team!
EA License No: 05C3451
EA Personnel Name: Jess Woon Pei Chyi
EA Personnel No: R23119229
