You will be working in a call centre setting and your main responsibilities are but not restricted to the below:
Responsibilities:
- Manage all inbound and outbound calls in a timely manner, assisting our clients mainly elderly by listening and identifying their needs and providing the right information
- Identify and escalate cases to senior colleagues
- Conduct administrative tasks and ensure client needs are followed through
- Any other duties assigned from time to time
Requirements:
- Minimum GCE "N" Level
- At least 1 year of working experience in call centre, administrative work or elder care experience will be advantageous
- Able to work 12-hour monthly rotating shifts from 7 am to 7 pm and 7 pm to 7 am in a 24/7 call centre environment
- Proficiency in two or more languages/dialects will be an advantage
