Customer Service Interaction
-Direct Contact with Customers with outstanding friendly and reliable service offered-Ensuring to provide the flight details to customer within the stipulated time (1 hour) uponreceiving the booking
-Check on the Export Documents Compliance when processing the export work order
-Apply the correct export permit and other export custom processed on timely manner
-To answers all call promptly
-Monitor the onboard status without fail and to informed customer on any irregularity
-Good communication among all related department concern E.g.Ops,Warehouse,Traffic,planning team
-Always ensuring that the Airfreight rates apply is correct and updated.
-Constantly aware and update on NEW changes / requirement by airlines or governmentalrequirement-Ensure that all monthly customer report is submitted on timely manner without fail
Requirements
1)Minimum 3 " O" Level or 5 " N " Level
2)2 years’ experiencewithin the same industries / field
3)Require basic knowledge of computer (e.g., Excel, Words etc.)
