Job Title: Customer Service Executive (ID8277)
Location: Kaki Bukit, Singapore
Working Hour：Mon-Fri,9am to 6pm
Salary: $2300 - $2800
Job Description:
To provide efficient and effective sales administration process flow and coordination to ensure highest customer satisfaction.
To support Account Managers in preparing Sale Quotations to customers’ enquiries with an eye of detail and close follow up.
To response to customers’ request on quotations and products information for new purchases requirements or renewals of licenses/maintenances.
To verify on prices before submitting to Purchaser to process Purchase Order.
To process Sales Orders for confirmed sales orders.
To response to Customer’s request on delivery and co-ordinate with Operations team.
To escalate maintenance or support issues that has been reported by the Customers with Operations team.
To work closely with the Account Managers to meet sales performance goal.
To document all relevant data systematically.
To gather information and support Account Managers when there is a Tender requirement in liaison with Suppliers and Technical Solution Team.
To follow up on tender progress and updates.
To establish a good relationship with Customers to explore if there are any other opportunities apart from those products requested and expand the business opportunities to create more sales revenue.
To perform other administrative duties as assigned or other duties as deemed required by Company.
Requirement:
Minimum ‘O’ Level with 2 to 3 years Customer Services’ working experiences preferably in Information Technology or IT System Integrator industry.
Strong customer experience mindset, listening, understanding and responding to customer needs.
Keen to learn and a team player.
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