Our client is seeking a suitable candidate for their Customer Service role for their expanding business in the security and surveillance industry.
This is an on-site role. The work location is Ubi/MacPherson, Singapore.
Job responsibilities:
- Making & receiving customer inquiry calls
- Handling customer complaints
- Collecting & analysing customer feedback
- Responding to customer reviews
- Support software training & software installation with customers
- Intervene for driver fatigue cases for commercial bus & SME companies
- Assist in the retrieval of camera footage for customers
- Prepare usage report for sales team for grants claim
- Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
- Data analytics for software & product accuracy
- Back-end QC check for new vehicle installation project
- Observe & monitor for server performance
- Arrange CCTV installation or maintenance booking with the customer
Requirements
- Has proven experience in customer service
- Good interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Ability to share work among the customer service team
- Attentive and patient
- Time-management skills
- Ability to find positivity in any situation
Please apply online here:
https://apply.remotejobsasia.com/jobs/apply/758310000001180067/Customer-Service?source=CareerSite
For clarifications, please contact kchoo(@)remotejobsasia.com
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