L1 IT Helpdesk Support
- Working Hours: Mon-Fri (Hybrid)
- Working Location: Central
- Remuneration package: Up to $3,200 + AWS
We are seeking a diligent and customer-focused individual to join our Technical Helpdesk team. The ideal candidate will handle customer inquiries, perform basic troubleshooting, and ensure timely resolution of issues.
Key Responsibilities:
- Multi-Channel Support: Respond to cases via hotline, email, online forms, chatbot, portal, or case management system.
- Troubleshooting: Perform basic troubleshooting following SOPs and guides.
- Ticket Escalation: Escalate tickets to the next level and ensure resolution within the Service Level Agreement (SLA).
- CRM Logging: Accurately and promptly log all customer queries and follow-up interactions in the CRM system.
- Trend Escalation: Proactively escalate query trends or potential issues to the team leader.
- Additional Duties: Perform other relevant duties as assigned by the Supervisor.
Requirements:
- Technical Skills: Basic troubleshooting skills and familiarity with SOPs.
- Communication: Strong verbal and written communication skills.
- Attention to Detail: Accuracy in logging and managing customer interactions.
- Proactive Attitude: Ability to identify and escalate trends or potential issues.
- Adaptability: Willingness to perform additional duties as needed.
- Diploma in Computer Science/Information Technology or any other related fields.
- At least 1 year experience in helpdesk support or equivalent roles.
If you are excited with this opportunity and enjoy making things happen, do apply now!
OR
Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J46736" in your email subject for faster processing.
All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.
Aloysius Tan Sheng Rong - R22110441
ScienTec Consulting Pte Ltd - 11C5781
