Job Scope:
- Delivering client's transformed Registry (counter) services through digital means, including communicating digitally with Members of Public, managing and resolving service challenges, and performing service recovery where needed.
- Processing and verifying all types of Court or Inheritance related filings and requests for fee waiver submitted through the E-Services Portal and communicating the requirements through remarks viewed by the Members of Public on their dashboard in the E-services Portal.
- Attending to walk-in enquiries or Court/Registry service-related requests at the Registry counter or via digital means.
- Answering FAQs related to Court Processes to Members of Public and stakeholders at the Registry counter or via digital means.
Working Arrangement:
Location: May be deployed to either locations to assist manpower needs (Dhoby Ghaut/Bukit Merah)
Working Hours:
Bukit Merah
Mon – Thurs
8.00am to 5.30pm
Fri
8.00am to 5.00pm
OR
Dhoby Ghaut
Mon – Thurs
8.00am to 5.30pm
Fri
8.00am to 5.00pm
Sat
8.00am to 12.00pm (On roster)
Contract Duration: 3 Months (extendable subjected to performance)
Job Requirements:
- Working experience in customer service/admin roles will be helpful
- Proficiency in Microsoft applications
