Overview:
Our healthcare client is looking for Senior Manager, Contact Centre to drive digital system and enhancements of the Contact Centre to achieve operational excellence.
Job Description:
- Develop strategies and roadmap to meet business goals and drive customer satisfaction
- Manage product roadmap and backlogs and ensure that vendor and IT partner(s) deliver products on time.
- Lead and oversee system enhancement/change requests from ideation to implementation
- Engage in vendor / contract management to ensure established Service Level Agreement are met and Contract and addedums are current and up-to-date.
- Provide data-driven evidence to highlight operational gaps and recommend resolutions to address gaps.
- Work with vendor, IT partners(s) and users to implement resolutions to close gaps.
Requirements:
- Bachelor’s degree in business, computer science or a related field
- Minimum 5 years working experience in Contact Centre and/or IT Product/Project Management
- Experience in healthcare operations is preferred
- Strong analytical and problem solving skills with data driven approach to decision making
- Proven track records of managing, launching or scaling digital products
- Experience with Agile development methodologies
- Good written and oral communication skills
HOW TO APPLY:
If you are interested in the role, please send in your resume in Microsoft Word format by clicking “Apply Now”
By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret to inform that only short-listed applicants will be notified.
Carol Tan Choon Gek (Chen Chunyue)
Registration number: R23113984
EA Licence No: 12C6253
