Responsibilities
• Provide IT onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Installation, re-installation, troubleshooting and reconfiguration of customer's standard processor based desktops, notebooks, printers, iPads, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.
• Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer’s users.
• Perform data removal from hard disk by following Customer’s Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list).
• Manage 3rd party vendors.
• Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.
• Provide desktop software support (to configure / troubleshoot Microsoft Office suite / in-house application)
• Provide desktop support for BCP and BCP exercises.
• Printer Maintenance, configuration and setup including print server
• Provide offsite standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team.
Requirements
• Min 3 years of experience in administration and support of Desktop Applications.
• Able to provide Level 1 network troubleshoot, Kiosk PC and switches support
• Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)
• Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS
• Experience in standard OA support, GL OMS trading platform support, knowledge on SGX application is advantageous.
Licence no: 12C6060
