Purpose of Position
Provide a pro-active and comprehensive service to the customer in all aspects of export and ocean freight forwarding services
Key Tasks
- Registration of shipments into the forwarding system on time and accurately
- Update all systems - internal/ external with shipment data
- Creation of Ocean Freight forwarding documents, e.g. verify copy HBL, Finalized House Bill of Lading (HBL) and cargo permit.
- Ensure all security arrangements and procedures are met
- Verification of the completeness and accuracy of all forwarding documents
- Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met
- Obtain dangerous goods approval from carrier where necessary
- Coordination of customer booking requests at origin and destination (call forward)
- Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
- Correspond and follow up on emails.
- Escalation of all impediments to processing to direct reporting manager.
- Adherence to customer specific SOPs, follow cargo/shipment irregularity handling procedures.
- Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)
- Participate in company projects and initiatives as required
- Initiate and follow up on cargo and insurance claims with customers on damaged or missing cargo
- Backup for the other team members as when necessary
- Sorting and uploading of documents into eDoc.
- Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
- Verify vendor invoices and raise disputes for incorrect invoices
- Handle invoice disputes or queries in a timely manner
- Monitor and update respective sale personnel on the validity date of all customers’ quotations
- Any other job-related tasks as assigned by the superior.
