About Us
Jaga-Me is a mobile health company with the mission of making quality healthcare accessible at home and at work. We believe that healthcare is a basic human right, and that it should be easily available to people at home or at work. We are advocates for patients and for the people who care for them (their families, as well as healthcare workers). We embrace digital innovation, whilst remaining mindful that the core needs of our customers may not be addressed by technology alone.
Job Description
- Identify improvements to the quality of the customer’s overall experience with Jaga-Me.
- Supervise, manage and oversee team members.
- Attention to details, encouraging a culture of high customer service standards throughout the team.
- Plan daily operations including rostering.
- Handle queries from clients with professionalism and empathy.
- Provide accurate and timely information on Jaga-Me's services and convey our value proposition to clients.
- Keep records of client interactions, transactions, feedback or complaints.
- Acknowledge and resolve client complaints via phone, email or social media.
- Provide client with guidance in setting up their account and booking our services.
- Be the first touchpoint for Jaga-Me's customers; managing queries from clients with professionalism and empathy.
Requirements
- Minimally 5 years of working experience in Customer Service.
- Prior experience in managing a team is preferred.
- Meticulous with strong planning and able to work under pressure with tight deadlines.
- Well organized with good monitoring and follow-up skills.
- Strong people management skills.
- Ability to multitask, such as toggle between different platforms or IT systems.
- Proficient in English and a second language is preferred.
- Prior healthcare experience is a plus.
