Internship Duration: Sep 2024 to Mid-Jan 2025
Key Responsibilities:
- RMA & RMA claim processing: Support day-to-day Service Operations such as Receiving & Shipping.
- Document and maintain all current RMA processes, focusing on measurable and continuous improvement.
- Manage Customer Satisfaction by establishing and communicating RMA data to customer for customer claims and product returns.
- Communicate and provide relevant information to customers in response to customer queries about products and services.
- Inventory Management: Conduct and assist in RMA inventory count and stock inventory management.
- Submit monthly RMA claims and liaise with vendors on CN/replacement.
- Support continuous work and performance improvement strategies.
Job Requirements:
- Minimum GCE ‘O’ Level qualification
- Basic knowledge in Microsoft Office (Word, Excel)
- Excellent verbal & written communication skills
- Attention to detail, well-organised, and able to prioritise multiple tasks
- Ability to work cooperatively with others
