Roles & Responsibilities:
· Provide quality customer service to customers via telephone, online chats or messaging.
· Attend to inbound calls, as well as email enquiries when necessary
· Respond and follow up promptly to customer enquiries and feedback on our products and services
· Able to manage emotion well and cope with customers's demanding requests.
· Preparing and entering client’s PO/SO into the systems and coordinate in deliveries, creation of DO for deliveries.
· Filing of customers DO and SO.
· Able to work closely with the team and provide support when necessary.
· Ability to multi task and take on additional tasks/roles.
· Other ad hoc duties as assigned by Supervisors
Requirements
· Minimum Diploma or equivalent qualifications
· Preferably Junior Executive specialized in Customer Service or equivalent.
· At least 1 to 2 years of customer service experience. However, fresh graduates may apply.
· Possess good communication and interpersonal skills
· Pleasant disposition and well-groomed.
· Proficiency in English.
· PC Literate; Proficiency in Microsoft Office.
· A good team player and willing to contribute to team effort to accomplish related results and performance.
· Only Singaporeans & PRs may apply. Shortlisted applicants will be notified.
· Right candidate able to start work immediate.
