786 Spices Bazaar Pte. Ltd. is a premier retailer specializing in high-quality halal daily items, dedicated to providing exceptional customer service and ensuring that our customers' needs are met with integrity and respect. We are committed to maintaining a welcoming environment where cultural and dietary needs are met with the highest standards. As we continue to grow, we are seeking a dedicated and experienced Customer Service Manager to join our team and enhance our customer service operations.
Job Overview:The Customer Service Manager will oversee and manage all aspects of the customer service department within our store. This role involves ensuring exceptional customer experiences, handling customer inquiries and complaints, and leading a team of customer service representatives. The ideal candidate will have experience in retail customer service, with a particular understanding of halal products and practices.
Key Responsibilities:
- Customer Experience Management: Ensure that every customer receives outstanding service by providing a friendly, knowledgeable, and helpful experience. Address and resolve customer issues and concerns in a timely and effective manner.
- Team Leadership: Supervise, train, and motivate the customer service team to maintain high service standards. Conduct regular performance evaluations and provide feedback and coaching.
- Halal Product Knowledge: Maintain and enhance knowledge of halal products and practices to effectively assist customers with their inquiries and ensure compliance with halal standards.
- Complaint Resolution: Handle and resolve customer complaints, ensuring that solutions are satisfactory and aligned with company policies.
- Customer Feedback: Collect and analyze customer feedback to identify trends, areas for improvement, and opportunities for enhancing the customer experience.
- Service Standards: Develop and implement customer service policies and procedures to ensure consistent and high-quality service. Monitor adherence to these standards.
- Operational Support: Collaborate with other store managers and departments to address customer needs and ensure smooth store operations.
- Reporting: Prepare and present regular reports on customer service metrics, including customer satisfaction scores, complaint resolution, and team performance.
Qualifications:
- Experience: Minimum of 3 years of experience in a customer service or management role within a retail environment. Experience with halal products and practices is highly desirable.
- Education: High school diploma or equivalent; a degree in Business Administration, Retail Management, or a related field is preferred.
- Skills: Strong leadership and interpersonal skills, with the ability to motivate and manage a team. Excellent communication and problem-solving abilities. Knowledge of halal product handling and customer service best practices.
- Customer Focus: Demonstrated commitment to providing exceptional customer service and addressing customer needs effectively.
