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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service Specialist (Pharma) #HMH
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Customer Service Specialist (Pharma) #HMH

Recruit Express Pte Ltd

Recruit Express Pte Ltd company logo
  • Develop and foster strong relationship with key account.
  • Serve as the key liaison person between client and internal departments on request and issue resolution.
  • Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
  • Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
  • Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
  • Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
  • Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
  • Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
  • Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan
  • Establish appropriate safety stock level meeting required service levels.
  • Drives continuous improvement initiatives to meet inventory goals
  • Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
  • Effectively use ERP system to manage high number of material SKUs.
  • Review work processes and initiate process improvement plans.

Job Requirements

  • Min NITEC/ Diploma in any course
  • Able to commence work within short notice
  • Experience within the pharmaceutical/ chemical sector will be highly advantageous

We regret that only shortlisted candidates will be contacted


Interested candidates please send your resume to [email protected]

Consultant: Tan Ming Hui, Michelle Magdelene (R21101623)

Recruit Express Pte Ltd (99C4599)


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