- Position : Operations Manager (Customer Service Department-Electrical equipment)
- Location : Joo Seng Road (Nearest MRT : Tai Seng MRT - 13 minute walk)
- Working hours : 5 days work week; Monday-Friday, 8.30 -5.30
- Salary (commensurate with experience) : Basic Up to $8500 + AWS + 14 Days Annual Leave
- Duration : Permanent
- Industry : Leading manufacturer of utility and electrical solutions
Main Responsibilities:
- Supervise the day-to-day operation of the Customer Service Office, Sales and Offer teams.
- Manage workloads, provide support and guidance to the Customer Service team.
- Provide first class support to Customers, the External Sales team and the International Sales Office.
- Ensure Quotations/Orders are processed accurately in line with appropriate contract terms and conditions.
- Ensure compliance with Project Pricing guidelines.
- Liaise with External Sales on Customer Quotation and Orders.
- Ensure Health and Safety Standards are compliant with company's policy and Singapore Law.
- Assist in the forecasting of Orders for the Sales Manager APAC
- Ensure all Staff receive adequate and consistent training in Products and processes
- Manage the recruitment of Internal Office functional departments
- Manage the development of all staff inclusive of Pay for Performance
Requirements:
- Strong leader, with at least 3 years’ experience of successfully leading and managing diverse teams, ideally in a sales office or similar
- Technical knowledge of selling various types of electrical equipment within the harsh, oil and gas sectors.
- Demonstrates excellent commercial acumen, creativity and an ability to plan and implement highly effective, revenue generating commercial strategies.
- Demonstrates sound financial management skills.
- ERP and various production planning skills is preferred
- Good knowledge of SAP T-codes and workflow
- Experience in leading a team that can manage the tender processes and commercial negotiations.
- Strong analytical skills reflecting an ability to manipulate and interpret data, to provide meaningful and useful analysis for decision making purposes.
- Customer focused, with effective relationship management skills and able to achieve sales objectives.
- External Sales experience will be preferred
- Have a proven track record of identifying the capability needs of an organization and of developing individuals and teams to match those requirements.
- Reliable, positive, with a hands-on approach and a ‘can do’ attitude.
Email to: [email protected] or call me at: 6398 5689 for more information.
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***We do not charge our candidates any referral fee nor bind them with any contract.***
Jane Chua
Associate Consulting Director (APAC)
License no: 13C6684
EA Personnel: R2197224
Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.
If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.
