Salary: Up to $7000
Duration: 1 year contract
Location: Bras Basah
Time: Monday to Friday (Office Hours)
Job Description:
- Develop new service definitions ensuring that they can be delivered operationally and cost effectively;
- Provide reports to an agreed schedule (or on request) including SLA performance and other key metric reports;
- Manage the overall service improvement plan and work with the Service Support Manager to ensure that it is being delivered to and that services are being improved;
- Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery;
- Lead, manage and supervise Team Leader and onsite staffs
- Ensuring proper documentation, notification, tracking, and follow up of all incidents.
- Manage and mentor onsite team in the local office
- Participate in training for internal teams and manage all related issues
- Update policies, procedure, and documentation relevant to project or operation
- Ensure compliance with standards, policies, and processes
- Manage major service providers on vendor performance, SLA, reporting and governance
· Take lead to infrastructure projects and keep track of progress
Requirements:
- Bachelor Degree
- Min 8 years of work experience in large enterprise companies
- Strong project and team management skill
- Team player, self-motivated, with good communication skills and management skills
- Prior working experience in large vendor and outsourcing management, service delivery and governance is desired
- Good telephone manner and independent
- Able to work under pressure, self-motivated, strong problem solving and analytical skills
- Influence & negotiation skill.
- Ability to proactively & effectively manage risk on low to medium risk projects.
- Strong data analytic, communication & service skills
- Able to travel to different countries when required (10% to 15% travelling for this job)
- Ability to speak and read English and Mandarin and type in Pinyin as have to liaise with China counterparts
Should you be interested in this position, please contact Juliana at 9230 6374 your resume directly for fast respond.
We regret to inform that only shortlisted candidates will be notified.
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