WHAT ARE YOU GOING TO DO?
- To represent the Company as first point of contact with the Customers.
- To receive incoming calls from customers, facilitate, coordinate or give direct responses as required.
- Receive shipment booking from customers.
- Coordinate with operations to arrange for shipment pick up.
- Communicate customers’ requirements to operations for any special handling such as COO certificates/ fumigations/ special license application/ additional packaging for shipments, if applicable.
- Disseminate agreed/ required due dates of shipments upon booking from customer to operations/ sales.
- To send customized shipment pre-alerts as specifically required by customers as agreed by operations and sales during set up (Generic shipment pre-alerts are still required to be sent by operations).
- Follow up for orders from customers with from SOP to POD. Pro-active notification to customers as and when there is an updating and changes to the status.
- Manage and update all customized systems for the customers or customers systems.
- Monitor and ensure Navigator updates are completed and entered timely by operations team.
- Manage and follow up with destination for destination milestones and the timely update into Navigator
- Generate customer specific reports in their requested format.
- Monitor incoming shipments and investigate with origins on any current/ potential delays.
- Pro-actively update customers and business owners of shipment issues/ discrepancies/ delays.
- Organize independent/ 3rd party surveys for damaged/ pilfered shipments on behalf of customer/ their appointed agents if any as requested, and our operations team.
- Check warehouse inventory report and ensure shpt movement are scheduled as plan.
- Follow up with operations to ensure shipments get out for delivery timely.
- Check Navigator to ensure that all the mandatory milestones are updated within the set timeframe.
- Respond to ad-hoc rate requests direct from customers by coordinating with sales on the rates to propose. This will include following up with the sales team to ensure that a sales representative is appointed to take over the customer.
- Take customers feedbacks/ complaints, documenting the same in the record and escalating to the Supervisor for advice and resolution.
WHAT ARE WE LOOKING FOR?
- Minimum ‘O’ level or Diploma in Business / Transport & Logistics
- Minimum 1 year related experience in freight and supply chain industry
- Proficient in Microsoft Office applications
- Good interpersonal skills
