Responsibilities
- Greet and meet every customers in the most friendly manner
- Handle calls at all times and charge (wrap up code) accordingly if any
- Act as first point of telephone contact for customer support requests
- Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
- Check for support agreement / warranty validity per local guideline.
- Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
- Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
- Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
- Optimise available workshop capacities by effectively assigning work/ cars to each service centres
- Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
- Provide best effort general advice to customer in a timely and professional manner
- Assist in special product campaign or promotions
- Arrange for airport service, pickup and delivery for customers
- Assist schedule customers for professional car care services
- To ensure daily service level achievement, monitor customers waiting time, look out for body language etc.
- Assist in generating daily, weekly and monthly reports as and when required
- Hand over vehicle to customers with basic work explanation.
Requirements
- Minimum O Levels
- Able to work under pressure and fast-pace environment
- Minimum 2 years in Customer Service industry / Call Centre support
- Good Customer Service skill and Communication skill
- Monday - Friday: 8:00am - 5:30pm (Arrive by 7:45am, with 15 mins OT claimable. Mandatory OT till 6:30pm); Alternate Saturdays: 8:00am - 12:00pm
- 1 year contract, convertible to perm role, Alexandra
- Job Reference: L859X46V
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to [email protected]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
Tel: 6950 9754
EA Registration Number: R22110899
EA License number: 02C4944
EA Personnel: Celeste Wong Xin Yann
