Role:Command Centre
JD:
12 hours shift 8am - 8 pm, 8 pm- 8 am, Mostly 3 days - 4 days work per week, no wfh , need to go office everyday.
* Perform work in shifts to provide 24/7 on-site or on-call support.
* Incident and Problem management.
* Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
* Provide root cause analysis techniques to determine cause and resolve complex system issues.
* Perform post-resolution follow-ups to ensure problems have been adequately resolved.
* Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
* Work with onsite and offshore teams across multiple technologies/applications
* Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
* Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
