As Customer Intelligence Analyst (CIA), you will own the Order to Cash (OTC) process from end-to-end, ensuring customer's orders are delivered in accordance with the needs and requirements of our customers. You are a problem solver who continuously improves processes and algorithms to enable touchless operations across our APAC supply chain network and improve overall business results!
The scope of this CIA role requires you to support our Korea Market operations and manage orders and documents in the Korean language.
Your team
You will be working in the Singapore Customer Intelligence Centre (SCIC), reporting to a Cluster Manager and will be collaborating with the multifunctional teams like Finance, Sales, and Product Supply teams across Asia Pacific markets.
How success looks like
Using analytics and business knowledge, you are the expert in the customer order pattern, provides insights and ideas to drive end-to-end synchronization and hence bringing value for customers and P&G. You will deliver Best-in-class critical metrics including Service, Day Sales Excellent, delivery on time, and respond to customers’ requests & enquiries in a timely manner.
Responsibilities of the role
- Manage daily operations for the Order to Cash process
- Communicate with customers for any requests & enquiries on their orders
- Collaborate with back-end operations team and physical distribution teams to ensure orders are processed and dropped timely & accurately
- Handling of order related incidents including non-quality, rejections, returns, shortages
- Improve existing process & operations with a continuous improvement mindset
- Analyze customer order data to recommend differentiated solutions & service opportunities that contributes to organization’s value creation targets
- Own the credit control communication process to ensure timely order release and delivery to customers
Job Qualifications
- Strong academic qualifications with a minimum Diploma education
- Ability to speak, read and write business Korean language as you will be supporting our Korea Market operations and managing orders and documents in the Korean language.
- Experience doing data reporting and data analysis
- Prior experience in the FMCG industry, logistics, order management or similar will be an advantage
- Able to work independently
- Have strong interpersonal and communication skills and able to work across multifunctional teams and across geographies
- Have a customer-oriented mindset
About us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.
Visit http://www.pg.com to know more.
Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.
We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
