Job Purpose
This position is part of the Client Service team and the main responsibility is to provide daily customer support for the whole spectrum of our transaction banking products. The candidate will also be expected to undertake end to end SMAR&TS onboarding process from platform explanation to user training.
Job Responsibilities
- To provide daily client service for our transaction banking products
- To conduct investigation into client’s issue working with other stakeholders
- To be responsible for end-to-end process of SMAR&TS customer on-boarding
- To cross sell and expand client’s usage of our transaction banking products
Job Requirements
- University degree or equivalent
- Preferably with relevant banking experience and/or experience in the provision of client support
- Relevant knowledge in transaction banking client service
- Relevant knowledge in internet banking platform
- Good communication skills and proficiency in Japanese language as the incumbent will need to interact and provide client service support to Japanese corporates and communicate with them in Japanese
- Analytical, good presentation skills and service oriented.
