The Opportunity
Opportunity to work in large infrastructure
5 days' work week, Office Hours
Working location: Changi
Skills: ITIL, ITSM, Strategic Planning
What you'll do
- Sets strategic service delivery direction that anticipates the needs of our customers and their technology needs
- Ensures operational excellence in service delivery execution to assure customer objectives and outcomes
- Influences customer decision making via thought leadership on technology drivers for their business
- Assesses and influences services delivery methods and execution improvements through the eyes of the customer
- Lead the global service delivery experience to the customer - single point of ownership and accountability for all customer service delivery related activities
- Assure customer outcomes across lifecycle of Plan/Build/Manage
- Manage customer level profitability - identify new revenue opportunities, drive revenue recognition, manage efficiencies, drive productivity, manage projects successfully while meeting revenue and cost budgets
- Shape multi-year services strategy, in conjunction with sales leadership
- Drive services revenue growth through sales pursuits, aligned to account plan and drive business development
- Influence and challenge the customer's thinking to develop better solutions to business and IT objectives
- Establish and maintain CxO relationships - directly influence CIO/CTO
- Build and manage global direct and matrix teams for customer execution
- Innovate around delivery process, engagement models, business management, and customer intimacy - demonstrate improvement in business execution and be seen as a go to resource in helping shape portfolio and technology direction
Who You'll Work With?
This is a key customer facing role. You will lead and champion the larger Customer Experience organization in the country. You will interface and partner with the country Sales team to drive customer outcomes and develop the services business. You will also use a matrix organization of Sales, Engineering and other Customer Experience regional and global teams. This role is primarily focused on the delivery of services within Singapore. You will also be called upon to lead initiatives across the ASEAN theater and APJC region.
Who You Are
- Relevant vertical knowledge and expertise around technology and market trends with ASEAN/Asia or Malaysia is a plus - aligned to customer business objectives and challenges
- Ability to engage subject matter expertise as appropriate
- Deep domain expertise in 1-2 areas
- Successfully navigate Customer landscape to drive mutual success - understand and manage political realities to achieve goals
- Expertise of IT standards/frameworks (e.g. ITIL, 6Sigma, etc.) and trends (e.g. DC,ACI, SDA, SDWAN, Cloud etc.)
- Excellent verbal, written, and presentation skills
- Executive engagement - communication, presence and skills
- Financial Acumen - understand finance and P&L process and standards
- 12-15 years relevant industry related experience (e.g. IT domain expertise)
Next Step
Prepare your updated resume and expected package.
Simply click on 'Apply here' or email to [email protected]to drop your resume
All shortlisted candidates will be contacted.
Prasant Sirohi
Direct Line: +65 66977951
EA Licence Number: 91C2918
Registration Number: R22106307
