Job Role Description
A Student Care Facilitator creates a safe and supportive learning environment for students, manages their behaviour, and effectively communicates with parents and stakeholders. He/She is primarily responsible for ensuring the safety and well-being of students at all times in the Student Care Centre. He/She facilitates and guides children in their daily routines, activities, and programs. He/She is responsible for implementing daily class activities, documenting student activities, progress, and behaviour, tracking student activities, and collaborating with colleagues within student care and from various sectors to support students with specific needs.
As a Student Care Facilitator, he/she builds rapport with parents and serves as the first point-of-contact for parents in all matters related to the child. The ideal candidate is proactive and pre-emptive, striving for an incident-free and accident-free student care centre.
The Student Care Facilitator is also responsible for adapting and implementing age-appropriate lesson and activity plans, and demonstrating excellent interpersonal and collaborative skills. He/She approaches classroom and behaviour management with patience and a positive attitude.
A passion for working with children, strong organisational skills, and the ability to adapt to diverse needs are essential for this role.
Critical Work Functions and Key Tasks
Classroom Management
- Create a safe, stimulating, positive, and supportive learning environment in the classroom
- Supervise and guide students during routine transitions
- Establish clear expectations and rules for behaviour in the classroom and consistently enforce them
- Foster and maintain integrated and inclusive student care environment in which students with varying abilities and needs (including hearing loss and mild to moderate SEN) play and learn together
- Foster positive relationships with students, promoting a nurturing and inclusive environment
- Foster a positive and inclusive classroom environment that prioritises the needs, interests, and well-being of the students
- Utilise various strategies and techniques to address and prevent challenging or negative behaviour, including positive reinforcement, redirection, and conflict resolution
- Take a child-centric approach by actively listening to students, respecting their opinions, and recognising and valuing their individual differences and strengths
Behaviour Management
- Monitor and manage student behaviour, addressing any disciplinary issues promptly and in accordance with center policies
- Use effective communication and conflict resolution skills to promote a harmonious environment
- Provide guidance and support to students in developing their social-emotional skills and positive values
- Acknowledge appropriate behaviour and address students' inappropriate behaviour using positive reinforcement strategies
- Manage classrooms and students in line with established classroom and behaviour management strategies
- Adopt the Positive Behaviour Intervention System (PBIS) for overall student and classroom management
- Use positive behaviour techniques to reinforce good behaviours
Parent Communication and Management
- Serve as the primary point of contact for parents and effectively builds positive relationships.
- Regularly communicates with parents and share updates on students' progress, address concerns or issues, and collaborate with parents for the best possible care and support.
Daily Programme & Scheduling of Daily Class Activities
- Maintain a structured daily schedule with engaging activities, minimising unstructured downtime
- Plan and execute lessons and activities for holidays and ad-hoc full-days
- Incorporate both indoor and outdoor activities to provide a well-rounded experience
- Provide basic academic support and supervise homework completion daily
- Provide weekly spelling practice
- Monitor and evaluate the effectiveness of program activities and make improvements as necessary
Administration & Documentation
- Maintain accurate records and documentation related to student attendance, activities, and incidents
- Collate attendance and activity consent/registration responses; follow-up on non-responses
- Keep track and follow-up closely on the minimum attendance requirements and absence documentation of students on the financial assistance schemes
- Work closely with the Centre’s admin team to mitigate potential attendance and documentation issues
- Timeliness in all administration, documentation and processes
Professional Development
- Attend regular staff meetings and participate in professional development opportunities to enhance knowledge and skills
- Attend trainings, courses and refreshers for necessary skills and certifications:
- WSQ Student & Youth Care
- Standard First Aid, CPR, AED
- Food & Safety
- Environmental Control Coordinator (ECC) Training
- Certificate in Student Management
- Certificate in Social-Emotional Learning
- Other Internal Trainings
- Other External Trainings
- Curriculum/Programme Trainings
- Stay up-to-date with industry trends and best practices in Student Care
- Continuously improve classroom strategies based on feedback and reflection
Setting Routines and Expectations
- Clearly explain, consistently remind, and regularly encourage children to follow and practice centre-wide routines, rules, and expectations
- Ensure Centre-wide routines, rules, and expectations are displayed in a manner that is easy to see and understand
Collaboration with Various Stakeholders
- Build positive relationships with parents and stakeholders through strong communication and interpersonal skills
- Collaborate with other staff members to develop and implement effective strategies and interventions for students with specific needs or challenges
Education, Skills, and Competencies
Education and Experience
- Minimum requirement – Diploma Graduate
- Preferably with teaching qualification or at least 1 year of relevant experience as a Student Care Facilitator/Teacher in a school-based Student Care Centre
- (Bonus) Completion of WSQ Introductory Student Care Course offered by Ngee Ann Polytechnic
- Experience working with children between the ages of 7 to 14
Technical Skills and Competencies
- Classroom & Behaviour Management Skills
- Lesson Planning & Evaluation Skills
- MS Office Skills
- Familiarity with hearing aids, FM transmitters and other related technology
- Familiarity with relevant educational tools, resources, and technology
- Proficient in using software and online platforms for documentation and communication purposes
Generic Skills and Competencies
- Demonstrate a passion for working with children and promoting their overall well-being and development
- Exhibit patience, empathy, and understanding towards students and their unique needs
- Display strong organisational and time management skills to effectively plan and coordinate activities
- Excellent verbal and written communication skills
- Strong interpersonal and relationship-building abilities
- Ability to meet deadlines
- Ability to work effectively in a team-oriented environment
- Adaptability and flexibility in managing diverse and changing needs
- Problem-solving and conflict resolution skills
- Demonstrated professionalism and a strong work ethic
- Ability to multi-task and prioritise responsibilities
- Attention to detail and accuracy in record-keeping
- Ability to work independently with minimal supervision
- Patience, sensitivity, and inclusivity awareness
- Basic knowledge of health and safety practices
- Good problem-solving and decision-making skills
- Continuous commitment to personal and professional growth
