Survey Experience Officer (Establishment)
- Working Location : Revenue House / Havelock Road
- Working hours : 5 days work week, Office hours
- Contract Period : until 31 December 2024
Apply Now!
Job Descriptions:-
- Assist respondents to complete selected surveys online or via manual collection
- For field visits, provide the necessary guidance to respondents for completion of surveys
- Ensure submission of the completed survey data into the system.
- The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them
- Work closely with fellow team-mates on assigned respondents to attain surveys completion
- Update accurately on daily reports to account for productivity & performance
- Perform necessary admin work and support duties especially rectifying data errors/ambiguity committed during survey data collection.
- Adhere to key in concise case notes in the system for each survey respondents provided for each case with each call outcome / updates on assigned cases
- Adhere to Standard Operating Procedures (SOP)
Job Requirements:-
- Good in Excel
(Experience with pivot tables and VLOOKUP is required for handling large datasets in this position) - Prior working experience in Customer Service/Call Centre is a plus
- Experiences with KPI targets
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R1656523 (Ng Yi Teng)
