Job Responsibilities:
- Provide first and second-line support to users experiencing issues with the CloudSense platform.
- Diagnose, troubleshoot, and resolve technical problems related to software functionality, configuration, and performance.
- Manage and document support incidents using a ticketing system.
- Prioritize and escalate issues as necessary to ensure timely resolution.
- Follow up with users to ensure issues are fully resolved and document solutions for future reference.
- Monitor system performance and health to proactively identify potential issues.
- Perform regular system maintenance tasks, including updates, patches, and configuration changes.
- Ensure the system is running efficiently and effectively.
- Identify and report bugs and work with the development team to resolve them.
- Ensure that changes and updates do not negatively impact system performance or user experience.
Job Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Advanced degrees or certifications in relevant areas can be an advantage.
- Proven experience in a technical support role, preferably with cloud-based software.
- Experience with the CloudSense platform or similar CRM/order management systems is highly desirable.
- Familiarity with Salesforce, as CloudSense often integrates with Salesforce, can be beneficial.
- Strong understanding of cloud computing concepts and technologies.
- Proficiency in troubleshooting and resolving software and technical issues.
- Knowledge of scripting languages and tools for automation (e.g., Python, PowerShell) is a plus.
- Familiarity with database management and SQL
- .Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to translate complex technical concepts into understandable terms for non-technical users.
- Attention to detail and a commitment to providing high-quality support.
- Ability to work both independently and as part of a team.
Next Step:
Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
Simply click on 'Apply here' to drop your resume or email at [email protected]
All shortlisted candidates will be contacted.
Saghana Sithara | Registration Number: R1550224
