Our client runs a chain of dialysis facilities in Singapore. They are seeking to hire a Patient Service Associate for their facility at Outram, to provide frontline patient services and non-clinical administrative duties to support Clinic and HQ (relevant) personnel.
Responsibilities
Billing
- Ensure daily posting, claim receipts posting and update receipt in a timely manner.
- Ensure billing for each patient (various fees including treatment, admin/service fees, ad hoc charges like lab test) is completed after each treatment daily.
- Ensure timely collection from patient for treatments and services rendered.
- Follow up and update any long term and short-term funding bodies and notify both internal and external customer in a timely manner.
- Assist relevant Account Receivables (AR) personnel to notify or update patients and work out payment arrangements with the patients or payor for any delinquent accounts.
Registration for any new patients
- Inform new patients or designated care-givers the necessary details (e.g location of clinic and how to get there, HD slot allocated to patient, price per treatment and relevant documents clinical or non-clinical to bring for registration or subsequent dialysis sessions).
Financial Counselling of new or existing patients
- Perform Finance Counselling or re-counselling (if any changes to funding or insurance/ Medisave) and ensure all required documents are collected and submitted on a timely basis.
- Assist patient to check their Medisave balance and their insurance scheme.
- Verify patient Medisave Authorization form and relevant insurance forms and obtains pre- authorization when required.
Cash Collections & Cash Management
- Ensure accurate and prompt calculation and collection for treatments and services fees rendered at all times.
- Ensure daily collections and entries are reconciled and tallied correctly.
- In charge of petty cash issuing and reimbursement and to ensure accurate record of all petty cash transaction.
- Banking of cash on a weekly basis or when cash collected reached S$1,000 (whichever comes first).
Requirements from candidates
- Min. NITEC qualifications, 'O' Level graduate with relevant working experience with transferable skills and right attitude will be considered.
- Prior experience in a similar healthcare capacity or administrative/frontline role will be advantageous
- Meticulous in numbers and Excel with strong administration, coordination and organisational skills. SAP experience will be advantageous
- Strong communication and interpersonal skills
- Good command of English and Mother tongue. Competency in Mandarin will be advantageous.
- Inventory experience preferred.
- Able to multi-task and work independently in a fast-paced and dynamic environment
- Proficient in Microsoft Office applications
Only shortlisted candidates will be contacted.
Posted by:
AGP Profilers Pte. Ltd.
EA Registration No. 23C1517
UEN: 202112280N
