- Opportunity to work on cutting edge Technologies
- Newly created role
About Our Client
Our client is a leading provider of innovative digital solutions. We are dedicated to helping our clients navigate their digital transformation journeys. Our team of experts collaborates with clients to ensure their digital projects are successful, efficient, and impactful.
Job Description
- Manage the service level agreements as stated in the Managed Services contract.
- Prioritize and deliver service requests raised by customers by the agreed timeline.
- Serve as the point of contact for clients regarding ongoing operations and projects.
- Provide technical advice and guidance to clients in their digitalization projects.
- Drive service improvement and recovery initiatives.
- Monitor and report team's KPIs to ensure targets are met and maintained.
- Report any issues that could significantly impact the client to the Manager.
- Maintain a high standard of customer service and effectively manage client relationships.
- Prepare and deliver presentations to clients as needed.
- Organize and manage multiple tasks efficiently to meet deadlines.
The Successful Applicant
- At least 3 years of experience in Service Delivery/ project management and team management roles.
- Experience in digitalization projects and Systems Deployments.
- Certification in project management (e.g., PMP, PRINCE2) is a plus.
- Familiarity with ITIL or other service management frameworks.
- Experience working in a System Integrator (SI) environment is a must.
- Strong customer service skills with the ability to manage customer expectations effectively.
What's on Offer
You will work with cutting-edge technology on challenging projects that will keep you engaged and motivated. Additionally, our client has a strong track record of internal promotions, offering you the chance to build a long-term career while advancing your professional goals.
Contact
Anmol Singh (Lic No:R1770409 / EA: 18S9099)
Quote job ref
JN-082024-6499833
Phone number
+65 6533 2777
Michael Page International Pte Ltd | Registration No. 199804751N
