Responsibilities:
- Responsible for planning the server onto racks, arranging the server mounting
- Install the operating systems for new mounted servers
- Responsible for reinstalling the server operation systems, solving the abnormalities.
- Responsible for the daily server maintenance, troubleshooting, repair and follow-up break-fix of the server and other hardware
- Maintain data on internal systems including asset management, ticketing, rack related data
- Work with remote vendors or other teams to solve hardware batch failures and problems
- Oncall on duty, responsible for dealing with the problems raised by the business owner side
- Collect and check online assets status or issues
- Erase drives or other configurations for retiring or relocating servers.
- Provide retrofitting or test feedback for tools/systems/platforms.
- Submit and track the part RMA or media destruction process
- Server network troubleshooting
- Server lifecycle management
- Other server operation related work
- Tidy and escalate problems to senior SOE
Requirements:
- Bachelor's Degree or Diploma in Computer science, Electrical engineering or any other relevant fields
- Strong ability to work under pressure;
- Strong learning ability, broad technical interest;
- Strong sense of responsibility, full of enthusiasm for work
- Good communication skills in English, good team work spirit; Has ability to work independently
- Knowledge of the interdependencies of server functions and technologies
- Can understand and run simple Shell/Bash scripts
- Familiar with Linux system, able to locate hardware faults; Strong analytical and problem solving skills
- Basic network knowledge concepts - MAC, Subnet, TCP/IP; Ability to perform general troubleshooting
- Knowledge of out-of-band/lights-out server communication methods, such as IPMI
