Job Responsibilities:
- Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
- Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.
- Duty Engineers on standby are to answer all incoming calls within 10 rings. In the event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
- Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc.
- Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS or any desktop OS, MS Office, Internet Explorer, MS Outlook, MSOutlook Express
- Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer’s users.
- Perform data removal from hard disk by following Customer’s Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list).
- Manage (liaison for queries, escalation, problem determination and resolution, and MAC – move, add and change) 3rd party vendors.
- Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.
- Provide MAC (move, add and changes) for IT infrastructure services.
- Provide desktop software support (to configure / troubleshoot Microsoft Office suite / in house application)
- Provide desktop support for BCP and BCP exercises.
- Printer Maintenance (Comprehensive includes Maintenance Kit)
- Any other ad hoc duties as assigned by supervisor.
Job Requirements:
- Experience in administration and support of Desktop Applications.
- Standard OA support, GL OMS trading platform support, knowledge on SGX application
- Able to understand the workflow to SGX, SSH, STFP
- Provide Level 1 network troubleshoot, Kiosk PC and switches support,
- Provide Level 1 support to OSPL Remisiers & Dealer, Support Dealing Board, BT Phone, Support VPN, iPad, iPhone, MacBook etc.
- Attend to Trader in the shortest time, due to trading price/volume.
- Support OCS and NBR users
- Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)
- Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: [email protected]
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd
