To handle the following:
Operations:
• Provide comprehensive support for our suite of services, including monitoring, troubleshooting, and resolving issues to minimize downtime and ensure optimal performance.
Incident Management:
• Respond promptly to incidents, perform root cause analysis, and implement corrective actions to prevent recurrences. Prioritise and escalate critical issues as necessary to meet service level agreements (SLAs).
Change Management:
• Work with the release managers to ensure smooth and successful deployments, as well as to conduct post-deployment review to capture lessons learned and improve future deployment processes.
Performance Monitoring:
• Monitor service performance metrics, analyse trends, and proactively identify areas for optimization and improvement. Implement measures to enhance system reliability, scalability and efficiency.
Collaboration:
• Collaborate closely with cross-functional team, including development, infrastructure, and quality assurance, to ensure seamless integration of applications and alignment with business objectives.
Qualifications:
· Certified in ITIL v3 or v4 foundation is a MUST
· Excellent communication skills and ability to articulate technical issues / requirements.
· Excellent problem-solving and troubleshooting skills.
Preferred Skills:
• Demonstrate comprehensive understanding of ITIL processes and best practices.
• Demonstrate comprehensive understanding in various monitoring systems such as Dynatrace, Sentry, Grafana, Prometheus, Azure Monitor, GCP Operation Suite, etc.
• Proficiency in Cloud technologies (e.g. AWS, Azure, GCP).
• Demonstrate understanding in operating Couchbase Database, MongoDB, as well as PostgreSQL is preferred.
• Demonstrate understanding of backup and disaster recovery concepts and tools to ensure the availability and recoverability of production systems in the event of a disaster.
• Certification in relevant technologies (e.g. Microsoft Azure, AWS) is a plus.
• Knowledge of DevOps practices such as CI/CD, infrastructure-as-a-code, and automation.
• Knowledge of software development lifecycle
• Knowledge of containerization and orchestration tools such as Kubernetes Technologies and Tools
Interested applicants please send your resume to [email protected]
Jane Ng Wei Ling
R1104585
Recruit Express Pte Ltd
EA License No: 99C4599
RCB No.: 199601303W
