Job Responsibilities
- Provide technical pre-sales and post-sales support to sales team and clients
- Provide field support based on SLA (24x7 on rotation basis)
- Perform standby duty based on rotation basis
- Provide post-sales project implementation and coordination
- Provide break-fix support including, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of System hardware level, troubleshooting of Operating System, incident ownership and customer management
- Prepare & provide documentation on technical, process improvements & reporting
- Deliver high quality services and customer satisfactions to our clients
- Ensure good housekeeping of equipment residing at designated platform area and maintain its work area tidiness within the engineering area
- Ensures timely update of utilization on daily basis
- Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
- Provides problem determination, diagnostic testing, repair/resolution of System hardware, Operating System, virtualization and infrastructure in complex enterprise environments.
Requirement
- Diploma or Degree in Computer / IT related courses
- Hands-on experience with servers
- Good attitude to learn new technologies
- Able to work independently as well as in a team
