Call Centre Officer (Call Centre)
Location: Changi OR Jurong East
Contract: 12 Months
Working Days: 4 Weekday + 1 WEEKEND (5 days work week)
Working Shift:
AM shift - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM
PM shift - 1PM to 12AM Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM
Job Description:
- Deliver personalized service over the telephone to customers regarding banking products, accounts, and service inquiries effectively and efficiently.
- Ability to understand customers’ needs and provide appropriate solutions and attention.
- Identify cross-sell opportunities during customer interactions.
- Consistently deliver high-quality service to achieve total customer satisfaction.
- Solicit customer feedback and identify trends in problems for improvement actions.
Requirements:
- Minimum Higher Nitec qualification.
- Call center experience is advantageous.
- Great interpersonal skills and a positive attitude.
- Proficiency in MS Office.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)