Role: Customer Service Officer - CCTR
Duration: 12 months contract – renewable based on client
Location: Jurong / Changi, Singapore
• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions
Other Details:
- Working Hours: Rotational Shift, 9 hours work, 5 days a week (including weekends/PH)
- Additional Shift allowance provided
- Training Provided
