Job Scope
- Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy
- Maintaining confidentiality of caller and Hospital information as directed
- Conducting appointment bookings from all sources of referrals for the Specialist Outpatient Clinics/Centres via phone calls, faxes and emails
- Assisting in rescheduling, cancelling, re-booking and reminding of appointments when required
- Directing calls to internal and external stakeholders
- Handling and resolving complaints
- Providing call back assistance (CBA) service to callers
- Performing other related duties as assigned or requested
Requirements
- NITEC/Diploma in any discipline
- Prior call centre experience will be an added advantage
- Comfortable working 2 shifts
Working Hours
Monday to Friday only
AM: 9am - 6pm
PM: 12pm - 9pm
Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.
We regret to inform that only shortlisted candidates will be contacted.
EA Personnel No: R23116144
EA Personnel Name: Lim Ruo Yi, Rachel
Company Registration Number: Recruit Express Pte Ltd (99C4599)
