- Provides information to customers by verifying understanding of request; answering questions; offering assistance.
- Initiates service by recording requests; forwarding to dispatching.
- Collects revenue by receiving and recording payments.
- Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
- Improves quality results by evaluating processes; recommending changes.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes customer service and organization mission by completing related results as needed.
- Directly responsible for billing and relevant adminsitration for customers, including Invoicing, Credit and Debit Memos.
- Work closely with the Sales team to assist in Customer management.
- Other ad-hoc administrative duties.
Responsibilities
- Billing and utilisation of internal SAPB1 System for such functions
- Maintenance of customer information
- Coordination with Salesteam regarding Customer AR and requests
- Other adhoc admin billing tasks
- Customer records management and to initiate all actions for rebates/sponsorship.
