Responsibilities:
- Provide 2nd level onsite troubleshooting support in response to escalation from helpdesk to ensure consistently meet customer response / resolution times and objectives based on SLA
- Coordinate with equipment vendors and 3rd part suppliers to resolve issues
- Attend to customer enquiries (through phone and email) and follow-up on outstanding issues closely while ensuring that customers are kept updated on the progress
- Maintain call log database system and ensure all unresolved problems are escalated to the senior engineers
- Participate in adhoc projects when required
Requirements:
- Possess NITEC certification or Diploma in IT or relevant discipline
- Experience in desktop support and good working knowledge in Windows OS, Basic Network experience
- Minimum 2 to 3 years experience in customer support environment will be an added advantage
- Able to work under pressure and independently in a team environment
- Must be able to work in a fast-paced and dynamic environment
- Willing to travel around Singapore to multiple sites
- Able to work on rotating shifts including night shift
- Able to work on weekend and public holiday
