Job Description & Requirement
1. Customer Service:
· Greet and assist patients, providing a warm and welcoming environment.
· Answer inquiries from patients, referring physicians, and other stakeholders.
· Schedule appointments for imaging services, ensuring efficient use of resources.
· Communicate effectively with patients, addressing concerns and providing information about procedures.
2. Appointment Coordination:
· Coordinate and schedule appointments for various imaging services (X-rays, MRIs, CT scans, etc.).
· Ensure proper documentation and communication of appointment details to patients.
· Work closely with medical staff to optimise scheduling and accommodate urgent cases.
3. Administrative Support:
· Maintain accurate and organised patient records in the system, ensuring confidentiality and compliance with regulations.
· Handle incoming calls, emails, and inquiries, directing them to the appropriate personnel.
· Perform data entry tasks related to patient information and billing.
· Complete daily tracking of caseloads.
4. Billing and Insurance Verification:
· Verify insurance coverage and obtain necessary authorisations for imaging services.
· Assist patients with Medisave claims submission for scans.
· Assist patients with billing inquiries, explaining charges and payment options.
· Collaborate with AHV Finance to ensure accurate and timely processing of claims.
5. Coordination with Medical Staff:
· Collaborate with radiologists, radiographers, and nurses to facilitate a smooth workflow.
· Ensure that patient records and imaging results are accurately communicated to the relevant healthcare providers.
· Ensure the timely delivery of reports to the relevant healthcare providers.
6. Facility Maintenance:
· Assist in maintaining a clean and organised reception area.
· Monitor and restock office supplies as needed.
· Monitor and restock Patient Beverage supplies.
7. Problem Resolution:
· Address and resolve issues related to patient appointments, billing, and general inquiries.
· Escalate complex issues to the appropriate personnel for resolution.
8. Compliance and Quality Assurance:
· Adhere to privacy regulations and maintain confidentiality of patient information.
· Participate in quality assurance initiatives to ensure high standards of service.
