Service Engineer will provide the company's after-sales technical and services supports. Provide technical advice, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in project and a pre-sale through post-sale capacity.
Key Responsibilities:
A. Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
B. Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
C. Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
D. Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
E. Responsible for timely, professional, accurate and service oriented response to all technical service enquires
F. Identify and isolates equipment start-up malfunctions and takes corrective action
G. On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
H. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
I. Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
J. Analyze and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
K. Analyze complex engineering problems and offer effective resolutions
L. Interact with all engineering disciplines, project engineer and clients
M. Collaborate with cross functional teams within Engineering, Sales, and Product
N. To be acted & responsible for Quality Management System:
1. Implement the process approach and risk-based thinking
2. Provide the necessary support to fully implement and sustain the QMS
3. Informing to the organization the importance of conforming to QMS requirements
4. Ensuring the QMS meets its goals
5. Engage, direct, and support individuals contributing to the QMS
6. Create a culture of continuous improvement
Qualification:
- Diploma or equivalent in Electrical / electronic discipline
- UPS service background preferred with at least 2 years’ experience
- Good communication and writing skill
- Able to work in offshore environment to attend the job request
- Able to travel oversea for assign project
- Able to work weekend to meet project deadline
- Possess class 3 driving license
