Our client a well-known insurance business is hiring a Customer Operations Analyst for a 12-month contract.
Key Responsibilities:
- Conduct thorough due diligence on new and existing accounts, and clients to ensure compliance with regulatory requirements and internal policies
- Analyze and verify client information, documentation, and financial transactions
- Identify and highlight any potential fraudulent transactions and inconsistencies
- Handle questions and provide support to internal and external counterparties, including agent banks
- Process client documentation, ensuring all necessary information is accurately captured and recorded
- Facilitate the submission of trades, ensuring timely and accurate execution
- Archive client documentation and trade records systematically and securely
- Reconcile monies and ensure all transactions are accurately reflected in client records
- Prepare and submit various administrative documents as required
- Assist in identifying areas of process improvement and implementing best practices
- Perform any ad hoc duties assigned, contributing to the overall efficiency and effectiveness of the department
Requirements
- Minimum 1 – 2 years of experience in financial operation
- Competency in Excel (preferred)
- Academic: Diploma and above (preferred)
Company Reg No.: 201131609D | License No.: 11C4684 | Reg No: R1435178, Nadiah Marican
