Job Description:
The MAC Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will be grown to lead a team if the performance is outstanding.
Responsibilities:
- Attend to issue escalation in context to Apple MAC OS device (eg: Laptop and Desktop).
- Provide fault resolution and escalation (Level 1, 2 and 3).
- Ensure Industry best practices in IT are adhered to and can withstand audits.
- Maintain accurate documentation on of all process and escalation.
- Prompt service report as well as Routine maintenance report.
- To perform other IT related duties when assigned by the management.
Desired Skills & Experience:
- Experience with on-site deployment, debugging and customer support.
- Communicate fluently in English - spoken and written.
- Resourcefulness, ability to problem-solve in a systematic approach.
- Good organization skill and able to work independently.
- Possess the right attitude to learn and execute with sense of urgency.
- 3-8 years of experience in relevant MAC and System support.
- Managed Enterprise Customer with more than 100 MAC user environment.
- Well Trained in Microsoft M365 service with focus on Intune implementation.
Technical Competency:
- Technical scope (Back-end) with strong MAC setup and debugging.
- Automated logging, usage report generation and bug reporting.
Education:
- ITE / Diploma in Engineering or Information Technology preferred but not essential.
- Senior candidate that are looking for a new career role are welcome to apply.
- Other Technical Certification (eg: Microsoft, MAC, etc) will be advantages.
*We regret that only shortlisted candidates will be notified.
