Customer Care Officer

Customer Care Officer (Counter)

Job Description: -

Counter (Primary Responsibility)

· Attend to walk-in customers, be it

1. General Enquiries
2. Repairs (First-Level Check)
3. Products(s) Viewing & Introduction
4. Showroom Sales
5. Shell Escape Redemption

· Receiving inbound and making outbound calls.

· Showroom maintenance (house-cleaning etc.)

· Administrative works (paper works etc.) related to counter and showroom

· Follow-up on customers’ & dealers’ repair sets

· Assist Call Centre when called upon.

· Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.

Call Centre (Secondary Responsibility)

· Receiving inbound and making outbound calls.

· Administrative works (paper works etc.)

· Assist to handle enquires from our Business WhatsApp

· Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.

· Requirement: -

· A ‘ready to serve’ mentality and a ‘willingness to serve’ heart

· 5 days’ work week (require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

· Preferably two years of working experience in similar field

· Able to communicate / written with English and Mandarin in order to assist Mandarin speaking clients on their queries and concerns.

· Self-motivated, team player and able to work independently with minimum supervision.