Customer Care Officer (Counter)
Job Description: -
Counter (Primary Responsibility)
· Attend to walk-in customers, be it
- General Enquiries
- Repairs (First-Level Check)
- Products(s) Viewing & Introduction
- Showroom Sales
- Shell Escape Redemption
· Receiving inbound and making outbound calls.
· Showroom maintenance (house-cleaning etc.)
· Administrative works (paper works etc.) related to counter and showroom
· Follow-up on customers’ & dealers’ repair sets
· Assist Call Centre when called upon.
· Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.
Call Centre (Secondary Responsibility)
· Receiving inbound and making outbound calls.
· Administrative works (paper works etc.)
· Assist to handle enquires from our Business WhatsApp
· Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.
· Requirement: -
· A ‘ready to serve’ mentality and a ‘willingness to serve’ heart
· 5 days’ work week (require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home
· Preferably two years of working experience in similar field
· Able to communicate / written with English and Mandarin in order to assist Mandarin speaking clients on their queries and concerns.
· Self-motivated, team player and able to work independently with minimum supervision.