The Job
- Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Solicit customers’ feedback and identify problem trends for improvement actions
The Talent
- Fresh diploma/degree graduates or candidates with experience in call centre environment (minimally Higher Nitec above)
- Comfortable to be in a call centre role
- Committed and focused
- Strong communication skills and customer centricity
- Adaptable and a fast learner
Next Step
- Drop your resume and contact us to follow-up, or send your resume to [email protected]
- Email Topic: Customer Service (Call Center)
- Only shortlisted candidates will be contacted
Isaac Tan Yang En
EA Licence No: 91C2918
Personnel Registration No: R24123927
