- Installing & configuring hardware & software components to ensure usability.
- Troubleshooting hardware & software issues.
- Repairing or replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers.
- Installing & upgrading anti-virus software to ensure security at the user level.
- Performing tests & evaluations on new software & hardware.
- Providing support to users & being the first point of contact for error reporting.
- Establishing good relationships with all departments & colleagues.
- Managing technical documentation.
- Conducting regular system backups.
- Ensuring the smooth running of all IT systems, including anti-virus software, print services & email provision.
Requirements
- Minimum 5 years of relevant experience
- Proven experience as an IT Technician or relevant position
- Excellent diagnostic & problem-solving skills
- In-depth understanding of diverse computer systems & networks
- Good knowledge of internet security & data privacy principles
- Certification as IT Technician will be an advantage
- Excellent communication ability
- Outstanding organizational & time-management skills
- Degree in Computer Science, Engineering or relevant field
