Our client is a renowned security solution provider delivering turn-key solutions. They have carved a reputation for themselves and are committed to developing their people with continual career development training.
They are seeking an Senior Desktop Support to join their growing team.
Responsibilities:
- To provide 1st level on-site support on organization end user operations.
- Understanding complex technical issues and managing them within a fast-paced business environment.
- Maintain, manage, administer, support and operate VMware VSphere and VMware Horizon VDI environments and applications.
- Perform daily VMware VSphere and VMware Horizon VDI administration tasks including maintenance and upgrades, patches, hot fixes and security configurations.
- Monitoring, alert and fine-tune of VMware VSphere and VMware Horizon VDI environments.
- Assess virtual machine, VMware VSphere and VMware Horizon VDI applications risks and perform contingency planning
- Perform troubleshooting for VMware VSphere and VMware Horizon VDI workloads and assist with researching, evaluating and recommending related hardware, software and services.
- Stay current on virtual machine, VMware VSphere and VMware Horizon VDI related technologies.
- Provide on call, 24x7 support and standby on a rotating basis. Implement corrective procedures to resolve production problems and minimize unplanned system outages.
- Create and maintain programmatic and technical documentation to ensure efficient planning and execution.
- Coordinate with external parties and customers for problem resolutions.
- Performing additional tasks and supporting special projects, as required.
- As necessary, lead the post-delivery team to maintain and keep track of all post-delivery projects relating to:
- Inventory Asset list
- All preventive maintenance schedules and ad hoc tasks
- Compile and deliver all forms of maintenance reports (e.g. installation report, incident report, preventive maintenance report, ISO report, Managed Services report and Etcetera)
Requirements:
- At least 2 years of working experiences supporting enterprise desktop environment and good technical expertise in VMware VSphere and VMware Horizon VDI.
- Technically inclined and hands on.
- Strong interest in exploration of new technologies.
- Strong analytical skills, and high attention to detail.
- Good practitioner in ITIL Framework.
- Exceptional customer focus and professional acumen.
- Excellent interpersonal skills, Customer centricity and communication skills (written and verbal).
- Excellent organizational and time management skills, including the ability to manage multiple assignments and priorities in a fast-paced environment
- Understanding of negotiation, conflict and risk management skills
- Excellent vendor relation management skills
- Quality Escalation Management, Exception Handling, Costs/Overhead Management and Contract Renewal skills and ensure that all SLA are met
- Ability to act as a good team player demonstrating dedication, reliability, adaptability, initiative, good judgement and ability to work independently
- Candidates with one or more of the following skillsets will have an advantage:
- Experience with supporting enterprise virtualized environment on Desktop, OS, Client Applications and Mobile Phones a plus
- OS Skill in:
- Window Clients/Servers
- Linux (Red Hat, Centos, Ubuntu, Etcetera)Backup and Recovery Application
- Workspace ONE, Zimperium, OnTalk and other client applications administrations, support and operations.
