Do you have a passion for helping others and a knack for problem-solving? Look no further!
We are seeking a dedicated and experienced Customer Service Officer to join our client in the government industry.
Job Responsibilities:
- Handle enquiries (calls/walk-ins/ emails) from the stakeholders, including escalations.
- Assist to e-route cases to relevant team
- Manage mailbox and replies.
- Follow up on clarifications and queries from different stakeholders
- Collate necessary statistics for reporting
Job Requirements:
- At least 1 year of relevant experience is preferred.
- Proficient in MS Office suite (Word and Excel)
We regret that only shortlisted candidates will be contacted.
I hereby give consent to Certis CISCO Security Pte Ltd and its subsidiaries to access my job application for the position applied and other positions that I may also be considered for and to use and disclose my personal data submitted in or as part of my job application to law agencies, government representatives and prospective clients. (DATA PROTECTION: The Company is committed to respect the statutory rights to privacy of all job applicants. However, we obtain, monitor, process and disclose personal information regarding employees and prospective employees to meet our need and according to applicable laws. For more information on our Personal Data Protection Policy, please visit https://www.certisgroup.com/privacy-policy.
