Job Scope:
Customer Satisfaction
• Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction
• Conduct periodic inspections to ensure fulfilment and customer satisfaction
EI Volume Growth & Profitability
• Manage all business activities in the designated area within budget to ensure reliability, costs and profitability meet the yearly target. Work together with EI Service Contract Manager to
o ensure the timely conversion of all equipment from Free Maintenance to paying portfolio
o the successful renewal of Maintenance contracts with price increase where necessary to leverage increases in labour and material cost
o Recover lost Maintenance contracts from the market
• Work together with Repair Sales Representative to Ensure all possible traditional and non-traditional repair and upgrade opportunities are advised to the customer, followed-up until successful sales and implementation
• Plan and optimize the staffing needs in the designated area, including route organization and workload allocation to continuously improve fulfilment effectivity and efficiency
People Development
• Actively drive the technical and non-technical development of Service team
to ensure all work is conducted according to established procedures and work instructions to enlighten the customer
• Close gaps and develop competency of the service team.
Requirements:
Minimum 5 years’ experience in the Service industry, preferably of industrial/engineering/Facilities management or related
Angela Teh Ling Wei (CEI No.R1104464)
Contact Number:67860100
Email Address:[email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
