With almost two decades of excellence, our client is renowned for their commitment to customer satisfaction and industry leadership. They are now seeking a dedicated personal to join their dynamic team.
Key Responsibilities:
- Manage post-sales inbound and outbound calls, assisting customers with policy updates, cancellations, payments, and addressing complaints.
- Understand and address customer needs, offering tailored solutions.
- Strive for first-call resolution for all inquiries and requests.
- Handle customer concerns and complaints, ensuring complete satisfaction.
- Deliver exceptional service to achieve total customer satisfaction.
- Collect and document customer feedback.
- Engage in process improvement initiatives.
- Collaborate with the team to meet objectives and achieve personal goals.
- Assist with additional assignments as required.
Requirements:
- Diploma holder or GCE 'O' level; prior experience in customer service is a plus.
- Certification in General Insurance is advantageous.
- Strong communication skills with a proactive and positive attitude.
Apply now by submitting your updated CV.
Jaycee Lay (EA: 94C3609/ R23114633)
