Join an esteemed international insurance group known for providing trusted solutions worldwide within Auto & General Insurance industry.
Key Responsibilities:
- Handle customer enquiries, sales, post-sale customer service, and ongoing customer relationship management.
- Deliver exceptional customer service to maximize sales, customer satisfaction, and retention.
- Consistently meet and exceed daily and monthly KPIs.
- Act as the primary contact for all customer interactions, offering outstanding service and sales support via phone, email, and live chat.
- Manage incoming calls for pre-sales enquiries, sales, and post-sale customer service.
- Conduct outbound follow-up calls to enhance customer relationships and promote products and services through cross-selling and upselling.
Job Requirements:
- Diploma holder or GCE 'O' level; relevant customer service experience is advantageous.
- General Insurance certification is a plus.
- Preferably with experience in call centre.
- A customer-oriented team player with strong multitasking abilities.
Apply now by using 'apply' function.
Jaycee Lay (EA: 94C3609/ R23114633)
